“Excellent Service - Especially by Reyna and Eney”
Atmosphere: Our first impression of Casa Dorada was breathtakingly beautiful. As the driver dropped us off, without even walking into the building, we were caught by the stunning view of the ocean and arch. The layout is gorgeous. We were greeted promptly with a very strong welcome margarita (pineapple) ..delicious.
Service: Service was outstanding. We were accidentally booked in a room with two double beds. But, Reyna, the manager went out of her way to make it up to us. She upgraded us the next day to a one bedroom suite with jacuzzi on the 5th floor. She was very helpful and friendly. It was evident that she loves what she does and she is great at it. We experienced a little bit of resistant attitude from Lili, but Eney quickly jumped in and rectified the situation. Eney was also very helpful in getting us into our new room. She called down to the bell hops and had our bags brought up right away so we didn't have to wait til 3pm for checkout time to get into our new room.
Food: Food at the breakfast buffet was excellent and very varied. We had visited several other hotels each day to try their buffets and Casa Dorada was by far, the best. (except for the sunday brunch buffet a the Melia) ...Lunch was ok...nothing to rave about and service by the pool for lunch is very slow. But, I spoke to the manager about this and the problem was quickly rectified. I think our server was a bit overwhelmed with tables.
Spa: was under renovation at the time. The fitness centre seems it will be very impressive in size and variety. The spa services were excellent. I had Freddy and Gerry...both excellent at massage. Atmosphere in the spa was very relaxing with an herbed, iced drink and tea available as well as sauna and steam room. very clean and quiet. There was a hot and cold bath as well.
Beds: I am picky about beds...they were VERY comfortable. I just wish there was a pillow menu. I missed my contour pillow.
Overall: I would definitely stay here again.