Spa Etiquette & Information

Spa Etiquette

• 18 (eighteen) is the minimum age for use of the Spa and its services. Minors sixteen or above may enjoy our treatments, if accompanied by a parent or with a signed waiver.
• Please arrive 30 minutes prior to treatment schedule to allow sufficient time to prepare for your service. Please be aware that a late arrival will determine the length of your treatment.
• Your service will end as scheduled, so that the next guest may begin on time. Please be respectful of the schedules & times of other guests.
• We kindly request that you shower before any body treatment or massage.
• For cancellations or rescheduling without a penalty charge, please notify the Saltwater Spa staff 24 hours in advance of appointment; otherwise, if cancelled or rescheduled within 12 hours of your service, a 50% penalty charge applies. If canceled or rescheduled within 12 hours of your appointment, a 100% charge will apply. Appointments booked within the same day of service require a two-hour advance notification. A 100% penalty charge will apply in case of a no-show to your appointment.
• A credit card is duly required to hold all appointments if you are not staying at Casa Dorada.
• We provide a locker with a robe and slippers for all Spa treatments. Upon leaving the Spa, please lock these items in your assigned locker and return the key to the Spa Receptionist.
• We are not responsible for loss or damage of personal items.

Helpful Spa Tips

• For your comfort, please do not eat immediately before a treatment. We recommend that you schedule meals at least one hour prior to your appointment.
• Good communication assures the best results. If you have allergies, injuries or require special attention on a specific part of your body, please notify both the Receptionist and your Therapist.
• Be sure to let your Therapist know if you experience any discomfort or anxiety during your treatment. Your total satisfaction is our ultimate & utmost goal.
• Deep breathing promotes relaxation and will enhance the therapeutic qualities and pleasure of your massage.
• If certain areas of your body are tense or tender, please inform your Masseuse so he/she can help relax and ease problem areas.
• Allow yourself to ease out of your treatment by not standing up too quickly. Some clients experience slight dizziness right after a treatment.

Use of the Fitness Center
We want your experience at the Fitness Center to be a safe and pleasurable one. Please observe the following regulations to ensure a quality experience for yourself and others:

• Sign-in on daily basis. Guest book is located at the Saltwater Spa Reception.
• The minimum age for use of the fitness area is 16 (sixteen).
• For your enjoyment, we offer a variety of classes from Monday through Saturday.
• Due to capacity restrictions, 24 hour advance reservations are required for any class in our program.
• Proper clothing and athletic shoes are required for workouts.
• Begin your activity slowly. Always warm up before and stretch after exercising.
• If at any stage you feel faint, dizzy or short of breath, stop exercising immediately and contact a staff member.
• Please read the instructions in detail before using any and all fitness equipment.
• Use of cardiovascular equipment is limited to no more than 30 minutes per person between the hours of 7:00 a.m. to 11:00 a.m. and between 5:00 p.m. To 8:00 p.m.
• The Saltwater Spa is not responsible for personal possessions or lost, stolen or damaged items.
• The Saltwater Spa is not responsible for personal health related incidents. For your safety, if you have any of the following conditions, please consult your physician prior to exercising or using the equipment:
  • Abnormal blood pressure.
  • Heart condition.
  • Diabetes.
  • Respiratory infection.
  • Pregnancy.
  • Skin condition or open wounds.
  • Orthopedic concerns.