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Blog

The Secret to Our Success According to Mrs. Hernandez

We love receiving thank-you notes that remind us that all our hard makes for unforgettable Casa Dorada vacations. Today I would like to share with you one of the most moving and rewarding letters we’ve received. Here are some excerpts of a letter from Mrs. Noemi Hernandez, who visited us with her family from Covina, California.

“Our time here (at Casa Dorada) has come to an end, but I didn’t want to leave without thanking your staff members for the best service I’ve ever received.

When we arrived last Friday night, my 3-year-old son started with a fever. On Saturday we had to take him to Amerimed because he was not feeling well. On Sunday, we could not break his fever and I was worried that I would have to go home after only two days. I called Christian because I felt comfortable with his advice; he reassured me that he will help me and had a doctor come to my room within 15 minutes. I was very IMPRESSED with the doctor and trusted his judgment when he suggested there was no need to return home. The doctor was fabulous; nowhere else would I have gotten the service nor time I got here. He even had the medicine delivered to our room. Christian even came up to ask what Dylan can eat!!

The day after, I got a call from Gustavo asking for my son’s condition. I felt like you all cared so much to call the next day. Needless to say he got better the next day. Finally, I began to enjoy my vacation.

The staff here is AMAZING, I believe they are the reason for your SUCCESS!! From the guys at the door, to the maids in the room, who do such a wonderful job, this hotel is the best I have ever stayed at.

I would recommend this place to everyone!! 

Christian: Thank you from the bottom of my heart. You made my stay here feel comfortable. Anything I needed you were so happy to do. You bent over backwards for us, we appreciate you so much. Casa Dorada is LUCKY to have you. 

Gustavo: Thank you for the call to check on my son.

Jair: Excellent waiter, thank you for putting up with us each morning.

Ivan: What an incredible employee, you are “one of a kind”. Anything we needed you got us. We are gonna miss you.

Adele: Thank you for putting up with us every day at dinner!!

Abigail: My massage was fabulous. “I loved it”. You gave my exactly what I needed. Guess what, I won this massages last night, so see you when I come back.

Lizzette: How lucky these staff members are to have such a wonderful and caring manager like yourself. You were so good to us. Thank you for all that you did. Please keep in touch!

Casa Dorada staff: from the bottom of my heart, thank you for making me feel like I was the only guest here at the hotel. That’s how special I felt. You are not only friends to me but I feel like you made me feel part of your family. I am not saying good bye, because I will be back, so until next time!”

Love,

Noemi Hernandez