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Quality Assurance

Casa Dorada Los Cabos Resort & Spa

To provide a safe environment to our guest and staff, Casa Dorada Los Cabos Resort & Spa has implemented “SAFE CASA” an internal program with more than 133 standards focused on the daily activities of the staff who comply with national and international protocols such as; “DISTINCTIVE H”, “DISTINCTIVE PUNTO LIMPIO”. .

Safe Casa is our internal program with more than 133 protocols focused on the daily activities of the staff aligned to the Distintivo H and Punto Limpio standards. Each procedure indicates step by step how the staff member should carry out their activities. These protocols are linked by the different departments of the hotel considering the trajectory of the guest, before, during and after their stay.

The “Distintivo H” , is a recognition granted by the tourism board and the Health Department, to those who operate food and beverage establishments: for complying with the hygiene standards set by the Mexican Standard NMX-F-605-NORMEX-2015.

These are some of the actions to guarantee the hygienic handling of food on a daily basis:

  • Strict training program for our staff in the hygienic handling of food and beverages, certified by “Distinctive H”.
  • Kitchen equipment and utensils are sanitized before, during, and after each shift based on hygienic & health standards.
  • Food handlers have a health card issued by the Health Department.
  • Fumigation & Sanitization program for each of the areas where food and drinks are produced and served.
  • Food handlers have access to a clean handwashing station with bactericidal soap, brush in disinfectant solution, hand sanitizer, and single-use paper towels.
  • Personal protection equipment is provided to our staff members.
  • Our food and beverages suppliers are certified by the health authorities.

The Distinctive of Quality “Punto Limpio”, is a recognition granted by the Secretary of Tourism to Companies in the Tourism Sector (restaurants, hotels, centers leisure and entertainment, among others) for having implemented the methodology developed by SECTUR and applied by specialized consultants, registered with the Secretary in order to obtain the Quality Seal. That evaluates the points of Training of Managers, Hygienic Quality, and Good Practices by Business Unit, Quality Assurance, Consulting, and Validation.

Our business units are:

Front Desk, Lobby, Pools, Rooms, Restaurants, Playgrounds / Common areas, Gym, Spa, Business area.

Casa Dorada Los Cabos Resort & Spa is always committed to developing and delivering the highest hygienic standards in Rooms and Common Areas / Public Spaces. These are few of the actions that we guarantee on a daily basis in our rooms and common areas:

  • We supervise our suppliers to calibrate and make test of the device’s dispensers for proper formula delivery.
  • Staff is trained and updated in the correct usage and handling of chemicals for cleaning and disinfection.
  • We ensure staff handling hygiene standards aligned to the “Punto Limpio” regulations.
  • In rooms, all surfaces and contact areas are deep cleaning and disinfected
  • Common areas, public spaces, and contact areas are deep cleaning and disinfected.
  • Each representative for guest services has the knowledge and disinfection surface material to use it on site.
  • All staff members have access to a clean handwashing station with bactericidal soap, brush in disinfectant solution, hand sanitizer and single-use paper towels use.

Destinations around the world have signed onto the World Travel & Tourism Council’s (WTTC) global safety and hygiene stamp to identify destinations that have adopted its standardized health and hygiene protocols. WTTC said the Safe Travels stamp enables consumers to identify places and companies that comply with the suggested protocols WTTC formulated for hotels, restaurants, airports, cruise lines, tour operators, restaurants, and transportation. The protocols were devised based on guidelines from the World Health Organization and the U.S. Centers for Disease Control and Prevention.

Hotels earn the Sharecare VERIFIED™ with Forbes Travel Guide badge by completing – and maintaining – verification on more than 360 global health security standards. The comprehensive assessment covers the following:

  • PHealth and hygiene protocols
  • Cleaning products and procedures
  • Masks and PPE
  • Ventilation.
  • Management accountability
  • Health safety communication with guests and employees
  • Health security verification gives you the peace of mind that each hotel is committed to expert-validated best practices for your safety and comfort. More hotels are becoming VERIFIED™ daily.

The Moderniza Program is a System for the improvement of quality through which tourist companies will be able to stimulate their collaborators and increase their profitability and competitiveness indexes, based on a modern way of directing and managing a tourist company, conditions that will allow you to meet the expectations of your customers.

The Program has the following characteristics:
  • Guarantee its applicability and usefulness both in micro and small and medium-sized companies.
  • Generate tangible (measurable) and forceful results immediately in the performance of the company.
  • VEnsure that the application of the program is carried out in a homogeneous and standardized manner in all cases.
The Moderniza Program means:
  • Use of efficient systems.
  • Orientation to customer satisfaction.
  • Ability to improve your profitability..
  • Development of its collaborators.
Casa Dorada Los Cabos Resort & Spa has a Certified Quality Assurance Manager in order to audit and ensures daily that all rules and procedures are adequately followed.

We look forward to offer our guest the best of their service experience by creating unique memories

The Management

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